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Frequently Asked Questions

  1. I've been waiting to get my hands on _______, but it is out of stock. Can you e-mail me when it becomes available?
    Yes. When you visit the product page you will find a link under the products title, labled "Sign up to get notified when this product is back in stock". Clicking this link with sign up you to be notified when this specific item is back in stock.
     
  2. Hey there, I just got my order in the mail today and ______ is missing from the package? What gives?
    While we try our best to pack every order with 100% accuracy, going as far as checking off the items during packaging, as well as taking a photo for reference before everything is packed away within it's shipping box. Although, once in a blue moon a item will slip through without getting packaged. If this happens to you, please open up a Help Desk ticket via your Account Page so we can get this taken care of for you. 

  3. Do you ship internationally?
    Yes. We offer International shipping via USPS First Class mail & FedEx International. We highly recommend using FedEx International for your international shipping. While it may cost more, it is a much faster service with reliable tracking.

  4. I want to pay with a Credit Card / Debit Card without using a PayPal account. How can I do this?
    When asked which payment method you would like to use during check out, select PayPal. When you're forwarded to the PayPal payment processing screen, in the right hand column you will be prompted to either enter your existing PayPal account information or Pay with Credit / Debit Card. Selecting the 2nd option will allow you to pay for your order using any Credit / Debit card.
     
  5. How long is it going to take to get my order?
    This answer is actually one of the perks of being a FPVHQ customer. All orders placed before 2pm PST are shipped same day via their selected shipping option. Depending on your location, you can receive your package 1-3 days from the time of shipping. If you're in the greater San Francisco Bay Area, you will receive your package overnight. For the rest of the United States, you will receive it in 2 days time. For our customers located in a more rural area, you're most likely looking at a 3 day delivery time. International customers should be looking at a 6-10 business day shipping time, but can vary due to inbound customs delays in your country of origin.

  6. What's up with a warranty on what I purchased?
    All items purchased from FPVHQ carry a limited warranty. That warranty is, if it's DOA we'll ask that you return it to us. Upon receipt, we'll inspect it and verify your claim(s) and then issue you a new one. This warranty is also limited to 30 days after your purchase date, so please check your order/items/products as soon as you receive them.